FAQ's

Pricing

All prices on our store are in US currency.

How is my digital portrait delivered?

Once your portrait has been approved, you will receive a final high quality version of your artwork through an email link. You will also be sent information via email on how to order personalized prints directly from us.

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

Do pets count as a person?

Yes they do.

Can I print my own portraits?

Yes, absolutely. Print at home or at any print store of your choosing.

Can I send more than than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us

What quality photo do I need to send?

The better quality the photo, the easier it will be for our artists to get a more accurate illustration of you. But do not worry, we will let you know if we are having any issues.

Can I cancel my portrait order after it has been submitted?

All digital portrait orders sales are final. Due to the customization, once a customized character portrait order is placed, returns cannot be granted.

Can you do large groups of people in a portrait?

No problem, just drop us an email and we can discuss large jobs.

Do I have to submit one photo which includes everyone in my portrait?

Not at all! Go ahead and send us individual pictures of the people/pets that you would like included in the portrait and we will do the rest.

Can I send a selfie or half body picture?

Absolutely! Our talented artists will fill in the missing elements of your photo to ensure your portrait is perfect!

What is the process to create my digital portrait?

Step 1: You submit your order by selecting the number of people you want included in your portrait, your chosen background and uploaded refrence photos.

Step 2: After our artists create your personalized portrait, you will receive an email link to view your proof of the design.

Step 3: Once your portrait has been approved, you will receive a final high quality version of your artwork through an email link. You will also be sent information via email on how to order personalized prints directly from us. You can browse some of our selected print items by visiting here.